Network Quality SLA

This Service Level Agreement ONLY applies if so specified in the Service Order Form

Network Latency Guarantees - International Transit

North American Network Latency Guarantee Scope:
The North American Network Latency Guarantee is average round-trip transmission of 45 milliseconds or less between Designated inter-regional transit backbone network routers ("Hub Routers") in North America.

EMEA (Europe) Network Latency Guarantee Scope:
The EMEA (Europe) Network Latency Guarantee is average round-trip transmission of 30 milliseconds or less between Designated inter-regional transit backbone network routers ("Hub Routers") in EMEA (Europe).

EMEA (Europe) to Asia Pacific Network Latency SLA Scope:
EMEA (Europe) to Asia Pacific Rim Network Latency SLA is an average round-trip transmission of 420 milliseconds or less between a designated Hub Router in EMEA (Europe) and a designated Hub Router in Asia Pacific Rim.

Transatlantic Network Latency Guarantee Scope:
The Transatlantic Network Latency Guarantee is average round-trip transmission of 90 milliseconds or less between a Designated Hub Router in the New York metropolitan area and a Designated Hub Router in the London metropolitan area.

Transpacific Network Latency Guarantee Scope:
The Transpacific Network Latency Guarantee is average round-trip transmissions of 160 milliseconds or less between a Designated Hub Router in the Los Angeles metropolitan area and a Designated Hub Router in the Tokyo metropolitan area.

Australia Transpacific Network Latency Guarantee Scope:
The Australia Transpacific Network Latency Guarantee is average round-trip transmissions of 210 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in the United States.

Asia Pacific Network Latency SLA Scope:
Asia Pacific Network Latency is an average round-trip transmission of 125 milliseconds or less between designated intra-regional transit backbone network routers (“Hub Routers”) in Asia Pacific

Intra Asia-Pacific Network Latency Guarantee Scope:
The Intra Asia-Pacific Network Latency Guarantee consists of:
• Average round-trip transmissions of 240 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in Taiwan
• Average round-trip transmissions of 220 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in Korea
• Average round-trip transmissions of 265 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in India
• Average round-trip transmissions of 150 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in Singapore
• Average round-trip transmissions of 180 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in Hong Kong
• Average round-trip transmissions of 150 milliseconds or less between a Designated Hub Router in Australia and a Designated Hub Router in Tokyo

Network Latency Guarantee Process:
Latency shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. No credits will be made if failure to meet a Network Latency Guarantee is attributable to reasons of Force Majeure (as defined in the applicable service agreement).

Network Packet Delivery Guarantees

North American Network Packet Delivery Scope:
The North American Network Packet Delivery Guarantee is packet delivery of 99.5% or greater between the designated Hub Routers in North America.

EMEA (Europe) Network Packet Delivery Guarantee Scope:
The EMEA (Europe) Network Packet Delivery Guarantee is packet delivery of 99.5% or greater between Designated Hub Routers within EMEA (Europe).

EMEA (Europe) to Asia Pacific Rim Network Packet Delivery SLA Scope:
EMEA (Europe) to Asia Pacific Rim Network Packet Delivery SLA is packet delivery of 99% or greater between a designated Hub Router in Europe (Europe) and a designated Hub Router in Asia Pacific Rim.

Transatlantic Network Packet Delivery Scope:
The Transatlantic Network Packet Delivery Guarantee is packet delivery of 99.5% or greater between a Designated Hub Router in the New York metropolitan area and a Designated Hub Router in the London metropolitan area.

Transpacific Network Packet Delivery Scope:
The Transpacific Network Packet Delivery Guarantee is packet delivery of 99% or greater between a Designated Hub Router in the Los Angeles metropolitan area and a Designated Hub Router in the Tokyo metropolitan area.

Australia Transpacific Network Packet Delivery Scope:
The Australia Transpacific Network Packet Delivery Guarantee is packet delivery of 99% or greater between a Designated Hub Router in the Los Angeles metropolitan area and a Designated Hub Router in the Sydney metropolitan area.

Intra Asia-Pacific Network Packet Delivery Guarantee Scope:
The Intra Asia-Pacific Network Packet Delivery Guarantee consists of:
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in Taiwan
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in Korea
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in India
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in Singapore
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in Hong Kong
• Packet Delivery of 99% or greater between a Designated Hub Router in Australia and a Designated Hub Router in Tokyo

Packet Delivery Guarantee Process:
Packet Delivery shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. No credits will be made if failure to meet a Network Packet Delivery Guarantee is attributable to reasons of Force Majeure (as defined in the applicable service agreement).

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